Objectives

TO 1: Explain the structure of an email (Subject line, salutation, message/body, closing, sign off, signature block and how to write them appropriately

TO 2: Explain the 6 strategies of writing emails to communicate effectively

TO 3: Explain the “Dos and don’ts” in email writing, writing emails in Thailand

TO 4: Email patterns and cheat sheet for acknowledgment, invitation, gratitude, apology, complaint, reminder, etc

Target Group

The public and specific target (This course is designed fort staff members and the general public, especially those who lack confidence in composing emails in English.)